Privacy Policy

Last Updated: May 25, 2025

This policy explains how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, and password.
User Content: The content you input, including prompts, messages, and any files you upload.
Communication Data: Information you provide when you contact us for support or feedback.
Payment Information: Credit card details and billing information when you make purchases.

1.2 Automatically Collected Information

Usage Data: How you interact with our services, including features used, time spent, and performance data.
Device Information: IP address, browser type, operating system, and device identifiers.
Log Data: Server logs, including timestamps, request types, and error messages.
Cookies & Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and collect usage data.

2. How We Use Your Information

Service Delivery: To provide, maintain, and improve our services, including processing your requests and generating responses.
Account Management: To create and manage your account, process payments, and send service-related communications.
Service Improvement: To analyze usage patterns, develop new features, and enhance our AI models.
Security & Safety: To detect and prevent fraud, abuse, and security breaches.
Legal Compliance: To comply with legal obligations and respond to lawful requests.
Communication: To send you updates, respond to your inquiries, and provide customer support.

3. Information Sharing & Disclosure

3.1 Service Providers

We share information with third-party service providers who help us operate our services, including:

Cloud hosting and storage providers
Payment processors
Analytics and monitoring services
Customer support platforms

3.2 Legal Requirements

We may disclose your information when required by law, including:

To comply with legal processes
To protect our rights and property
To prevent fraud or illegal activity
To protect the safety of our users or the public

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Secure data storage and backup procedures

5. Your Rights & Choices

5.1 Access & Control

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability

5.2 Communication Preferences

You can control your communication preferences by:

Managing your email notification settings
Opting out of marketing communications
Adjusting your cookie preferences

6. Data Retention

We retain your information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at syrextech@proton.me.